What is Trobe?
Trobe is an online platform for selling and shopping for carefully curated pre-owned clothing.
How does it work?
Trobe sells pre-loved clothes from fashionistas all over the city. We love welcoming more people into our growing network!
There are two aspects to Trobe: buying and selling. If you want to buy some of the best brands at great prices, all our stock is listed on our website. You can purchase what you want online and expect it to be delivered within a few days. Payments can be made by either cash or card.
In order to sell on Trobe, you have to contact us and schedule a pick up. Your clothes will then be put up for sale on the website for a certain period of time, and you get to keep most of the money from its sale. It’s literally as good as swapping your clothes for cash. Read more about the selling process here
Where do you deliver?
We deliver all over Pune, and take an average of 2-5 business days.
How do I sell clothes?
You can sell your unwanted clothes in three easy steps:
- Contact us at 9960301572 or firstname.lastname@example.org to request a pick-up
- Drop off your clothes with our consultant
- Earn easy money!
How do I earn through selling on Trobe?
Trobe operates on a simple philosophy; we don’t buy clothes off you. Rather, we’re a platform through which you can sell. Once we take your piece, we photograph, market, price it and put it up online. We price a piece based on several factors including the condition of the product and its original price. If it gets sold within three months of being put up, we give you 70% of the selling price!
Do I earn in cash or credit?
We do give cash to sellers, though you also have the option of converting it into credit to use on the store. You’ve got to fill up all that free wardrobe space with equally trendy clothes, right?
What happens if my clothes aren’t sold within three months?
We send them back to you in perfect condition.
On what basis are clothes chosen for Trobe?
Trobe aims to sell clothes that look great and make you feel even better. We take pride in our careful curation process, which ensures that all our products live up to the highest standard of quality and keep up with the latest trends.
We are extremely selective with our stock, so it is likely that items you want to sell may not get approved by our stylists. This is not a reflection of taste or style, but simply means that a certain article might not suit the ‘vibe’ of the brand.
The brands we stock include Forever New, Boohoo, Zara, River Island, Atmosphere and H&M. You can check out the entire range of brands here.
I’ve just placed an order. When will it be delivered?
Orders are normally delivered within 2-5 business days, though we are willing to consider urgent requests.
Can I exchange or return my product?
In case you are unhappy with your product, call our helpline and we will exchange the product with you. All clothes must be returned in the same condition they were received in, with the label intact.
If I return my product, will I get a refund?
We give refunds in the occasion of there being a defect when you received the product. However, if you are simply unhappy with your product, you can exchange it for any other piece currently available on our website.
Can I get a Trobe gift voucher?
Yes, call or email us with your request and we will generate one for you. Our vouchers are an assured perfect gift for pretty much everyone!
I’m buying something for a friend. Do you gift wrap?
Yes, we do! Who doesn't love pretty things?
How do I keep up to date with new arrivals?
The Trobe newsletter features the best new arrivals every week, as well as style inspiration and casual content to brighten up your day. You can opt to subscribe to the newsletter at our website. Alternately, we upload new stock daily, so a great way to keep in the loop is to keep checking the website regularly.